INFORMATION TECHNOLOGY ASSISTANT

JOB DESCRIPTION

 

                                   

REPORTS TO:                     INFORMATION TECHNOLOGY DIRECTOR

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES *

 

• Technical Support:One of the primary responsibilities of an IT Assistant is to provide technical support to employees. This includes troubleshooting hardware and software issues, assisting with network connectivity problems, and resolving user inquiries. For example, if an employee is unable to access a shared drive, the IT Assistant would investigate the issue, determine the cause, and implement a solution.
• System Maintenance:IT Assistants are often tasked with maintaining and updating computer systems and software applications. This may involve installing updates, patches, and new software, as well as performing regular system backups to prevent data loss. For instance, an IT Assistant might schedule routine maintenance checks to ensure that all systems are running optimally.
• Hardware Management:Managing hardware components is another critical responsibility. IT Assistants may be involved in setting up new computers, configuring peripherals (such as printers and scanners), and replacing faulty hardware. They may also assist in inventory management by tracking hardware assets and ensuring that equipment is properly maintained.
• User Training and Support:Providing training to employees on how to use software applications and hardware effectively is an essential part of the IT Assistant’s role. This could involve creating user manuals, conducting training sessions, or offering one-on-one support. For example, if a new software tool is introduced, the IT Assistant may lead a workshop to familiarize staff with its features and functionalities.
• Network Support:IT Assistants often assist with network management tasks, such as monitoring network performance, troubleshooting connectivity issues, and ensuring that security protocols are followed. They may work closely with network administrators to implement changes or upgrades to the network infrastructure.
• Documentation:Keeping accurate records of technical issues, solutions, and system configurations is vital for effective IT support. IT Assistants are responsible for documenting their work, which helps in tracking recurring problems and streamlining future troubleshooting efforts. This documentation can take the form of ticketing systems, knowledge bases, or internal wikis.
• Collaboration with IT Team:IT Assistants work closely with other IT professionals, such as system administrators, network engineers, and software developers. They may assist in larger projects, such as system upgrades or migrations, by providing support and input based on their interactions with end-users.

 

*The above statements describe the general nature and level of work being performed by individuals assigned to this job. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so employed.

 

 

TERMS OF EMPLOYMENT:  Twelve months employment/hourly

 

STARTING SALARY OR GRADE:  TBD

                       

EVALUATION:  The performance of the Information Technology Assistant will be evaluated by Information Technology Director